PRIVACY POLICY

1. Who We Are

Rental Matchmaker provides professional tenant advocacy and rental assistance services throughout Australia.

2. Personal Information We Collect

We may collect personal information including:

• name
• address
• email address
• telephone number
• employment details
• rental requirements
• budget
• preferred locations
• identification documents
• rental history
• references
• pet information
• communications with us

Where you engage our services we may also collect documents required to prepare rental applications.

3. Website Information

When you visit our website we may automatically collect technical information including:

• IP address
• browser type
• operating system
• pages visited
• referring website
• date and time of visits
• device information

This information assists us in improving our website and services.

4. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

• improve website functionality;
• understand website traffic;
• measure advertising performance;
• enhance user experience.

You may disable cookies through your browser settings, although some website functions may not operate correctly.

5. How We Collect Information

Information may be collected when you:

• submit an enquiry
• complete a contact form
• purchase services
• engage our services
• communicate by phone or email
• interact with us via social media
• subscribe to updates

6. How We Use Your Information

We may use your personal information to:

• provide our services;
• prepare rental applications;
• communicate with landlords and property managers;
• respond to enquiries;
• process payments;
• improve our services;
• comply with legal obligations;
• send service-related communications;
• send marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time.

7. Disclosure of Information

We may disclose personal information to:

• landlords
• property managers
• service providers
• payment providers
• IT providers
• cloud storage providers
• legal or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle your information appropriately.

8. Overseas Disclosure

Some third-party providers we use (such as cloud storage, email platforms, analytics providers or payment processors) may store information on servers located outside Australia.

Where practicable, we take reasonable steps to ensure those providers comply with Australian privacy standards.

9. Payment Information

Payments are securely processed by Stripe.

Rental Matchmaker does not store full credit card details.

10. Security

We take reasonable steps to protect personal information from:

• misuse
• interference
• loss
• unauthorised access
• modification
• disclosure

However, no internet transmission or electronic storage method is completely secure.

11. Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• comply with legal obligations;
• resolve disputes;
• maintain business records.

Information that is no longer required will be securely destroyed or de-identified where appropriate.

12. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We may require verification of identity before providing access.

13. Complaints

If you believe we have breached your privacy, please contact us first so we can attempt to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

14. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

15. Contact Us

Rental Matchmaker
Email: hello@rentalmatchmaker.com.au
Phone: +61 413 523 342
M3-106, The Wharf Mooloolaba
123 Parkyn Parade
Mooloolaba QLD 4557